Refund Policy

A legal disclaimer

At The Village, we are committed to providing supportive, community-focused services with transparency and fairness. This Refund Policy outlines how refunds are managed for payments, bookings, events, programs, and donations made through our organisation.

1. Donations

As a not-for-profit organisation, donations made to The Village are generally non-refundable.

Refunds may be considered in exceptional circumstances, including:

Duplicate transactions
Incorrect payment amounts
Unauthorised transactions

To request a donation refund, please contact us within 14 days of the transaction.

2. Event & Program Bookings

Refund eligibility for workshops, programs, or events is as follows:

More than 7 days before the event

Full refund available

5 days before the event

Partial refund may be offered

Less than 72 hours before the event

Refunds are generally not available

However, The Village may consider refunds in exceptional circumstances at its discretion.

3. Cancellation by The Village

If The Village cancels a program, workshop, or event:

Participants will receive a full refund, or
Be offered a transfer to another session where applicable

4. Service Fees

Where payments are made for services coordinated through The Village:

Refunds will be assessed based on the nature of the service
Any third-party provider terms may also apply

5. Processing Refunds

Approved refunds will be processed using the original payment method where possible.

Please allow:

5–10 business days for processing

6. How to Request a Refund

To request a refund, please contact:

The Village
Email: info@thevillagesupport.com.au

Please include:

Full name
Date of payment
Amount paid
Reason for refund request

7. Changes to This Policy

The Village reserves the right to update this Refund Policy at any time. Any changes will be published on our website.

8. Contact Us

If you have questions about this Refund Policy, please contact us at:

The Village
Email: info@thevillagesupport.com.au